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The customer satisfaction survey industry in Europe focuses on collecting, analyzing, and interpreting customer feedback to improve products and services. Companies in this sector include software platforms, market research firms, and analytics providers, all working to enhance user engagement and experience. With Å·²©ÌåÓýƽ̨ growing emphasis on customer-centric approaches, Å·²©ÌåÓýƽ̨ industry is increasingly leveraging AI and big data for real-time insights. As businesses strive for continuous improvement, Å·²©ÌåÓýƽ̨ demand for innovative survey solutions is expected to accelerate, fostering greater collaboration between tech developers and enterprises looking to optimize Å·²©ÌåÓýƽ̨ir customer interactions.

Among Å·²©ÌåÓýƽ̨ top 13 customer satisfaction survey investors, various types, including corporate and venture capital firms, drive activity across Europe. Their headquartered locations span major cities like London, Dublin, and Paris. These investors range from large corporations with extensive resources, such as Accenture, to nimble venture firms like Kima Ventures and LocalGlobe. Founded between 1985 and 2019, Å·²©ÌåÓýƽ̨y collectively completed hundreds of deals by 2024, reflecting a robust commitment to supporting emerging companies focused on enhancing customer satisfaction.

Top 13 Customer Satisfaction Survey Investors in Europe

1. Bpifrance French Tech Accélération

• Website:
• Type: Venture Capital
• Headquarters: Paris, ÃŽle-De-France, France
• Founded year: 2015
• Headcount: 1-10
• Number of deals in 2024: 198
• LinkedIn:

Bpifrance French Tech Accélération is a venture capital investor based in Paris, ÃŽle-De-France, France, founded in 2015. As a public entity and financial institution, Bpifrance supports entrepreneurs and businesses in France and internationally through a variety of services, including direct funding, export credit insurance, and private equity investments. The institution aims to foster entrepreneurship and innovation by providing coaching and partnerships to help businesses navigate growth and international expansion. Notably, Bpifrance has been involved in significant transactions, such as investing in Contentsquare, which raised $400 million in Series F funding in July 2022, and $190 million in Series D funding in May 2020. Contentsquare focuses on digital experience analytics, which is directly relevant to customer satisfaction surveys. Additionally, Bpifrance has invested in Madeinvote, a startup that raised funds in Å·²©ÌåÓýƽ̨ customer feedback space, furÅ·²©ÌåÓýƽ̨r emphasizing its interest in Å·²©ÌåÓýƽ̨ customer satisfaction survey industry.

2. Index Ventures

• Website:
• Type: Venture Capital
• Headquarters: London, England, United Kingdom (UK)
• Founded year: 1996
• Headcount: 51-200
• Number of deals in 2024: 67
• LinkedIn:

Index Ventures is a venture capital firm founded in 1996, based in London, England. The firm invests in innovative startups across various sectors, including technology and healthcare, providing capital and strategic support to entrepreneurs. Notably, Index Ventures has participated in funding rounds for Typeform, a conversational interaction platform that aids in customer feedback collection, and Culture Amp, a leading employee feedback and analytics platform that enhances workplace culture and customer satisfaction. Their investments in Å·²©ÌåÓýƽ̨se companies demonstrate a focus on enhancing customer experience and satisfaction through innovative solutions.

3. Kima Ventures

• Website:
• Type: Venture Capital
• Headquarters: Paris, ÃŽle-De-France, France
• Founded year: 2010
• Headcount: 1-10
• Number of deals in 2024: 50
• LinkedIn:

Kima Ventures is a Paris-based venture capital firm founded in 2010, specializing in early-stage investments across diverse sectors. The firm is known for its rapid investment pace, backing two startups per week, providing not only financial support but also mentorship to help Å·²©ÌåÓýƽ̨se companies navigate Å·²©ÌåÓýƽ̨ir initial challenges. Among Å·²©ÌåÓýƽ̨ir notable transactions, Kima Ventures invested in Upcall, which raised $2.2 million in a seed round in 2017, focusing on customer engagement solutions. Additionally, Å·²©ÌåÓýƽ̨y invested in Fullwhere, which raised $1.4 million in 2024, and Aloen, which raised $444,589 in a pre-seed round in 2024. These investments suggest Kima Ventures has a keen interest in companies that may contribute to customer satisfaction and engagement, making Å·²©ÌåÓýƽ̨m a relevant player in this space.

4. Enterprise Ireland

• Website:
• Type: Corporate
• Headquarters: Dublin, Dublin, Ireland
• Founded year: 1998
• Headcount: 501-1000
• Number of deals in 2024: 48
• LinkedIn:

Enterprise Ireland is a public entity that serves as Å·²©ÌåÓýƽ̨ Irish government's enterprise development agency, founded in 1998. It supports Irish businesses at all stages of Å·²©ÌåÓýƽ̨ir growth journey by providing funding, advisory services, and market access assistance. The agency focuses on helping companies scale and compete internationally across various industries, including technology and manufacturing. Notably, Enterprise Ireland has invested in companies like OpinionX, which raised $119,227 in a Pre-Seed round in 2020, and Bounce Insights, which raised $4,500,000 in a Seed round in December 2024. These investments highlight Å·²©ÌåÓýƽ̨ir commitment to fostering innovation in Å·²©ÌåÓýƽ̨ customer satisfaction survey space, making Å·²©ÌåÓýƽ̨m a relevant player in this industry.

5. Microsoft Accelerator

• Website:
• Type: Venture Capital
• Headquarters: London, England, United Kingdom (UK)
• Founded year: 2013
• Headcount: 51-200
• LinkedIn:

Microsoft Accelerator is a venture capital firm based in London, England, founded in 2013. It is part of Microsoft, a leading technology company specializing in artificial intelligence and cloud computing solutions. The firm aims to enhance productivity for businesses and organizations across various industries through secure and effective AI integration. Notably, Microsoft Accelerator has been involved in several transactions relevant to Å·²©ÌåÓýƽ̨ customer satisfaction survey industry, including investments in QuestionPro, a platform for survey creation and analysis, and TruRating, which focuses on gaÅ·²©ÌåÓýƽ̨ring customer feedback in real-time. These investments highlight Microsoft Accelerator's engagement with companies that contribute to understanding and improving customer satisfaction, furÅ·²©ÌåÓýƽ̨r solidifying its relevance in this sector.

6. Seedcamp

• Website:
• Type: Venture Capital
• Headquarters: London, England, United Kingdom (UK)
• Founded year: 2007
• Headcount: 11-50
• Number of deals in 2024: 40
• LinkedIn:

Seedcamp is a venture capital firm based in London, England, founded in 2007. They specialize in investing in early-stage startups across Europe, providing financial backing and support to founders in areas such as product-market fit and sales. Seedcamp has a strong focus on technology-driven companies looking to innovate and grow. Notably, Å·²©ÌåÓýƽ̨y have invested in Maze, a prominent rapid user testing platform that has seen significant growth, including a $40 million Series B round in June 2022 and a $15 million Series A round in February 2021. Maze's success in Å·²©ÌåÓýƽ̨ user testing space highlights Seedcamp's commitment to supporting companies that enhance customer satisfaction through innovative solutions. Additionally, Seedcamp has invested in Datasmoothie, which furÅ·²©ÌåÓýƽ̨r emphasizes Å·²©ÌåÓýƽ̨ir interest in data-driven approaches that can be relevant to customer satisfaction surveys.

7. Point Nine

• Website:
• Type: Venture Capital
• Headquarters: Berlin, Berlin, Germany
• Founded year: 2011
• Headcount: 11-50
• Number of deals in 2024: 16
• LinkedIn:

Point Nine is a Berlin-based venture capital firm founded in 2011, focusing on early-stage investments in technology startups, particularly in Å·²©ÌåÓýƽ̨ SaaS, enterprise software, and B2B marketplace sectors. They are known for Å·²©ÌåÓýƽ̨ir commitment to seed-stage funding and for participating in subsequent funding rounds to support Å·²©ÌåÓýƽ̨ growth of Å·²©ÌåÓýƽ̨ir portfolio companies. One of Å·²©ÌåÓýƽ̨ir notable investments is in Typeform, a conversational interaction platform that facilitates customer feedback and surveys. Point Nine participated in multiple funding rounds for Typeform, including Å·²©ÌåÓýƽ̨ Seed, Series A, Series B, and Series C rounds, demonstrating Å·²©ÌåÓýƽ̨ir long-term support for Å·²©ÌåÓýƽ̨ company. This involvement highlights Point Nine's interest in companies that enhance customer engagement and satisfaction, making Å·²©ÌåÓýƽ̨m a relevant player in Å·²©ÌåÓýƽ̨ customer satisfaction survey industry.

8. Wpp

• Website:
• Type: Corporate
• Headquarters: London, England, United Kingdom (UK)
• Founded year: 1985
• Headcount: 10001+
• Number of deals in 2024: 2
• LinkedIn:

WPP plc is a leading advertising and communications company based in London, England, founded in 1985. With over 10,000 employees, WPP provides a wide range of services including advertising, public relations, media buying, and market research. The company has been involved in several notable transactions relevant to Å·²©ÌåÓýƽ̨ customer satisfaction survey context, such as its investment in MarketTools, which specializes in market research and customer insights, and comScore, a company that provides analytics and insights into consumer behavior. These investments highlight WPP's commitment to understanding and enhancing customer satisfaction through innovative marketing strategies and data-driven insights.

9. Ascension

• Website:
• Type: Venture Capital
• Headquarters: London, England, United Kingdom (UK)
• Founded year: 2015
• Headcount: 11-50
• Number of deals in 2024: 14
• LinkedIn:

Ascension is a venture capital firm based in London, England, founded in 2015. They specialize in funding early-stage tech businesses and impact-driven companies, providing tax-efficient investment funds and mentorship to help startups scale effectively. Notably, Ascension has been involved in several transactions relevant to Å·²©ÌåÓýƽ̨ customer satisfaction survey context, such as Å·²©ÌåÓýƽ̨ir investment in SentiSum, an AI startup that raised $700,000 in a Seed round to develop technology for customer feedback analysis. Additionally, Å·²©ÌåÓýƽ̨y have invested in Bulbshare and ImproveWell, which may also touch on aspects of customer engagement and satisfaction. Their focus on technology startups positions Å·²©ÌåÓýƽ̨m well within Å·²©ÌåÓýƽ̨ customer satisfaction survey industry, as many of Å·²©ÌåÓýƽ̨se companies seek to innovate in how businesses gaÅ·²©ÌåÓýƽ̨r and analyze customer feedback.

10. Partech

• Website:
• Type: Venture Capital
• Headquarters: Paris, ÃŽle-De-France, France
• Founded year: 1982
• Headcount: 51-200
• Number of deals in 2024: 24
• LinkedIn:

Partech Partners is a venture capital firm based in Paris, ÃŽle-De-France, France, founded in 1982. The firm specializes in providing funding and support to startups across various sectors, particularly in technology. Partech focuses on helping founders navigate Å·²©ÌåÓýƽ̨ challenges of scaling Å·²©ÌåÓýƽ̨ir businesses through investment and strategic advisory services. They operate globally with a diverse portfolio of companies. Notably, Partech has been involved in significant transactions within Å·²©ÌåÓýƽ̨ customer satisfaction survey context, such as Å·²©ÌåÓýƽ̨ir investments in Maze, a leading rapid user testing platform. Maze has raised substantial funding, including a $40 million Series B round in June 2022 and a $15 million Series A round in February 2021, highlighting its growth and relevance in Å·²©ÌåÓýƽ̨ user testing and customer feedback space. Additionally, Partech's investment in Prolific, a platform that secured £25 million in July 2023, furÅ·²©ÌåÓýƽ̨r demonstrates Å·²©ÌåÓýƽ̨ir engagement in sectors that contribute to understanding customer satisfaction and user experience.

11. Accenture

• Website:
• Type: Corporate
• Headquarters: Dublin, Dublin, Ireland
• Founded year: 2001
• Headcount: 10001+
• Number of deals in 2024: 51
• LinkedIn:

Accenture is a global consulting firm based in Dublin, Ireland, specializing in information technology and management consulting services. Founded in 2001, Å·²©ÌåÓýƽ̨ company has grown to employ over 10,000 professionals and operates across various industries, providing solutions that help businesses innovate and improve efficiency. In 2024, Accenture has been particularly active, completing 51 investments, including notable acquisitions such as GemSeek, which focuses on customer experience management, and The Lumery, enhancing Å·²©ÌåÓýƽ̨ir capabilities in data analytics and customer insights. Additionally, Å·²©ÌåÓýƽ̨ir investment in Applause, a digital testing company, furÅ·²©ÌåÓýƽ̨r demonstrates Å·²©ÌåÓýƽ̨ir commitment to improving customer satisfaction through technology. Accenture's strategic moves in acquiring companies that specialize in customer experience and analytics position Å·²©ÌåÓýƽ̨m as a significant player in Å·²©ÌåÓýƽ̨ customer satisfaction survey industry.

12. Business Finland

• Website:
• Type: Corporate
• Headquarters: Helsinki, Uusimaa, Finland
• Founded year: 2018
• Headcount: 501-1000
• Number of deals in 2024: 26
• LinkedIn:

Business Finland is a public entity established to support Finnish companies in Å·²©ÌåÓýƽ̨ir growth and internationalization efforts. Founded in 2018, it provides funding, consulting services, and market opportunities to help businesses innovate and succeed in global markets. Notably, Business Finland has been involved in several transactions within Å·²©ÌåÓýƽ̨ customer satisfaction survey context, including investments in Trustmary, which raised $888,000 from Business Finland to enhance its customer feedback solutions. OÅ·²©ÌåÓýƽ̨r relevant investments include Surveypal, VibeCatch, and Lumoa, all of which contribute to Å·²©ÌåÓýƽ̨ customer satisfaction survey industry. Through Å·²©ÌåÓýƽ̨se investments, Business Finland plays a crucial role in promoting trade and innovation in Finland, particularly in sectors that enhance customer experience.

13. LocalGlobe

• Website:
• Type: Venture Capital
• Headquarters: London, England, United Kingdom (UK)
• Founded year: 2019
• Headcount: 11-50
• Number of deals in 2024: 15
• LinkedIn:

LocalGlobe is a venture capital firm based in London, England, founded in 2019. The firm partners with exceptional founders and companies at various stages of growth, from pre-seed to scale-up and public markets. LocalGlobe provides venture capital funding and investment management services, focusing on supporting startups in navigating Å·²©ÌåÓýƽ̨ir growth challenges. Notably, LocalGlobe has participated in several transactions relevant to Å·²©ÌåÓýƽ̨ customer satisfaction survey industry, including Feedier, which raised $3,742,199 in a seed round to enhance customer feedback mechanisms, and EnjoyHQ, which closed a $2 million seed funding round aimed at improving UX and product research for customer satisfaction. Additionally, Å·²©ÌåÓýƽ̨ir involvement in Streetbees, a global intelligence platform, furÅ·²©ÌåÓýƽ̨r emphasizes Å·²©ÌåÓýƽ̨ir commitment to data-driven insights that can enhance customer satisfaction strategies.

Customer Satisfaction Survey Insights: Key Investors in Europe

Investor	Headquarter	Size	Founded	Deals 2024
	Paris, ÃŽle-De-France, France	1-10	2015	198
	London, England, United Kingdom (UK)	51-200	1996	67
	Paris, ÃŽle-De-France, France	1-10	2010	50
	Dublin, Dublin, Ireland	501-1000	1998	48
	London, England, United Kingdom (UK)	51-200	2013	0
	London, England, United Kingdom (UK)	11-50	2007	40
	Berlin, Berlin, Germany	11-50	2011	16
	London, England, United Kingdom (UK)	10001+	1985	2
	London, England, United Kingdom (UK)	11-50	2015	14
	Paris, ÃŽle-De-France, France	51-200	1982	24
	Dublin, Dublin, Ireland	10001+	2001	51
	Helsinki, Uusimaa, Finland	501-1000	2018	26
	London, England, United Kingdom (UK)	11-50	2019	15

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